is the law ready for true digital interaction

Some thoughts from our colleague, Chris Jones at Icon UK, which we'd wholeheartedly echo.  Over the next month or two, we will be exploring this with our customers in the legal sector, and will come back with their feedback and views.. Lord Briggs and other Supreme Court judges advocate the intelligent use of technology to bring the justice system within economic reach of all citizens and to speed the efficient processing and resolution of cases.  Yet too many practicing lawyers/solicitors are unaware of the possibilities and are often unsure if they start engaging with these technologies whether or not they would be contravening Law Society guidelines. We see that it is in no-ones interest for such ambiguities to exist, particularly as the legal sector strives to modernise a wide variety of practices. We would welcome a discussion with the relevant Policy and Practice Head(s) to clarify some specifics, both from policy and member communication perspectives. Specifically, there are two technology types that...
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User-centricity; the new focus for IT service provision

We've spent the last couple of months exploring some of issues of concern to IT functions in the legal sector. Here are some of them: Legal firms are very acquisitive, and usually expand through mergers or wholesale onboarding of another firms' sector practice. This means that large cohorts of devices, networks, associated data and systems often need to be incorporated, merged, or at least coherently managed. The lack of availability of a service or source of information can vary from the trivial/inconvenient, through to reputationally harmful and up to being critically damaging to the legal firm. The move towards the cloud-like service provision is especially complex for legal IT service leaders: clients often mandate the collaborative systems to use, and have their own policies for data location, collaboration and access. IT (especially the helpdesk) are often seen as a necessary evil, and not particularly helpful in resolving an IT issue. This is a painful fact to IT support managers, who may be incentivised through...
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Your life in the ether…. Record Management Online

Memory is the treasury and guardian of all things. Marcus Tullius Cicero You may find some of the ideas suggested eight years ago interesting, and maybe still valid with the advent of GDPR. This was an idea for storing and managing all information - personal or corporate - in the cloud, using the very powerful HP RM (record manager) engine as a basis. The original is here  - apologies for the loss of images, which used to be in there. Your life in the ether.... Record Management Online November 03, 2009 HP Records – Record Management in the Cloud Record Management for the home, for small business, and the enterprise idea qualification Reach: How many people would this idea affect? - all those who, in their professional and personal lives, have a need for long term organisation, management, and eventual disposal of their critical personal or corporate information In other words, simply put - records. Depth: How deeply are people impacted? How...
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The Google self-drive car – a post from two years ago..

Remember when, two years ago or more, self driving cars were the hot topic firing our imaginations? This was originally posted a couple of years ago and is shared with you unedited.. truth has already become stranger and more twisted than we could ever imagine.. A guardian article from Sept 2017 exposes one of the many risks discussed in the blog post copied below (the original blog is here) Google's Self-Driving Car (now a spinoff called "Waymo") will be a reality very soon.  From a consumer perspective, there are many positive aspects to winning back this free time in your day, and arriving at your destination safely and in a relaxed state. The surface questions have already been asked, but perhaps the impact (if you'll pardon the pun) of having an information behemoth like Google influencing your decisions, while being in control of your geospacial location, bears some investigation and thought... Caveat Emptor:   I am not a good - or reliable - blogger; any...
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“Zap My Data” …A $5000 dollar browser app that could break the internet?

A $5000 dollar browser app that could break the internet? What if, as part of the GDPR process currently generating so many dramatic headlines, someone developed a browser app that could automatically send a request for the return of all your personally identifiable information held by a site owner at the press of an orange button? Mock up showing request, delete buttons.. other websites are available! Behind the red button would be a request to be forgotten by the data owner and all associated information processors. I'll bet not many of these data aggregators would be geared up to handle that... Google are though... Embellishments could include a dashboard showing non-respondents in order of delinquency, with the option to alert the appropriate Data Protection Authority.  Robotic Process Automation (RPA) could be used to harvest the database of email contacts for each site, as well as storing the text content for the equiry/delete orders. Of course someone may have already developed this - if so, let...
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The NHS and Litigation (2) – what can be done to mitigate risk and streamline responsiveness

"Data is not information, information is not knowledge, knowledge is not understanding, understanding is not wisdom" Clifford Stoll, Gary Schubert My previous post on this subject ended up as a bit of a cliffhanger - the feedback was that I'd identified issues on which we could agree, but not given any clarity on ways to mitigate the problem (Thanks Mike Rutherford for your comments).  The problem statement might look like "how do I, as the person responsible in the NHS trust, identify, gather and package all responsive documents for a legal case in all of the diverse formats and modalities in a timely and compliant fashion?" Major steps are underway in Government and the NHS to adopt a "Digital by Design" strategy, that would in theory at least mean that all information comprising a patient medical record resided in an easy-to-query format.  While it is gratifying to see that ruggedised tablets are in increasing use in secondary (non-GP) care settings for some patient...
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Managed Print Services…. Supplier or Client Driven?

“Of course, we can provide you a Managed Print Service that caters for your every need”? (now let me sell you want I want to sell you) Today’s MPS market is dominated by the major hardware manufacturers who are driving and defining the customer MPS requirement. In many engagements that I have been involved with, it’s the same supplier who conducts the initial assessment, design and delivery of the service. MPS has become a supplier, rather than customer lead engagement. Is the result an offering where customers are controlled and lead by suppliers? in which case, how do customers get to gain the full benefits available from an MPS and stay in control of their original vision? …. Now, there’s a question…   MPS Service Definition The Managed Print Services Association (MPSA) define MPS as ‘the active management and optimisation of document output devices and related business processes’. The key words within this definition are ‘active management’.  Many organisations still have a printing infrastructure that has grown organically...
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The NHS and Litigation – how lessons learned from PPI can help…

Litigation is a fact of life in the NHS, but shouldn't be a trauma in itself... Logic will never change emotion or perception. Edward de Bono For 2015, the NHS Litigation Authority (NHSLA - apologies in advance for the acronyms) earmarked £56 Billion to cover litigation costs against the National Health Service.  This staggering number is almost double the previous years allocation of £31 Billion, and represents almost exactly half of the total NHS budget for the year.  While the National Audit Office are rightly investigating why such an insanely large number has been earmarked against an actual litigation settlement figure of 'only' £1.5 Billion in 2014-5, the trends are hard to contradict: in 2006-7, the NHS received 5,419 claims, more than doubling to 10,965 in 2015-6.  Ten years ago, £667 Million was paid in settlement, compared to £1.5 Billion for 2015-6. More than 75% of legal claims result in an eventual settlement against the NHS, with the claimant trade organisation - the The Society of Clinical...
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