Seven Surprising Side Effects from Switzerland – IT Integration Strategy with Nexthink

In our year-long mission so far amongst the IT teams of some of the best known global legal firms, we are often surprised by the unexpected feedback we receive when we present Nexthink, the fastest way to good digital experience management. We were familiar with feedback such as "this could turn our service support team into heroes", and " we had no idea how little-used our new business messaging service had been adopted by our users, until we undertook the Proof of Value exercise with you". One use case we hadn't heard before was an interesting twist on an understood use case very common in the Legal Profession - use of Nexthink to audit the readiness of an acquired companies' IT infrastructure integration into the core environment.  The twist is that this was undertaken proactively by the IT team under acquisition, rather than the acquiring company. Let's take a look at the nuts and bolts of this, the first of seven blogs illustrating...
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